Flow MINI of Raleigh
5600 Capital Boulevard, Raleigh NC 27616 • Phone: (919) 876-4580 • Service: (919) 876-4580
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   MINI Owner, Raleigh, NC Feb 15, 2012
  •   5.0
    "Henri was well versed in his knowledge of the Mini."   –   MINI Owner, Raleigh, NC Feb 13, 2012
  •   5.0
      –   Meredith M., Whitsett, NC Feb 4, 2012
  •   5.0
    "The transaction process was speedy and thorough. Everyone that was involved made it a comfortable experience overall."   –   MINI Owner, Raleigh, NC Feb 4, 2012
  •   5.0
    "Michael Robinson provided exceptional service and follow up through out the purchase experience. His product knowledge and ability to address customer needs are phenomenal. We will definitely recommend Michael to family and friends without reservation!"   –   Sandra P., Cary, NC Jan 31, 2012
  •   5.0
      –   Joanne B., MIDWAY PARK, NC Jan 25, 2012
  •   5.0
    "Michael Robinson is the BEST... if I had the space and money, I would be more vehicles from him. Great experience, best car buying experience ever! Worked with us to understand what we wanted, then worked hard to find us options of what was available. Would highly recommend to anyone interested in a MINI to see Michael!"   –   Michael B., Holly Springs, NC Jan 23, 2012
  •   5.0
      –   Amanda J., Fayetteville, NC Jan 8, 2012
  •   4.0
      –   Stephen C., Chapel Hill, NC Jan 8, 2012
  •   5.0
      –   Roger C., Cary, NC Jan 8, 2012
  •   5.0
      –   MINI Owner, Mebane, NC Jan 7, 2012
  •   5.0
    "We Love our new Mini, and look forward to doing business again in the future. If interested in a new Mini go to Flow Mini of Raleigh and ask for Alan Hawkins, he listened to what we wanted and provided no pressure. A true credit to his profession and made us very happy customers. Thanks Alan, Rick & Ann"   –   Richard C., Durham, NC Jan 6, 2012
  •   4.0
      –   Jenalyn L., Winterville, NC Jan 6, 2012
  •   5.0
    "Mr. Laird and Mr. Bratcher are excellent representatives of Mini Cooper. Thanks for having them on your team."   –   Roy R., Cary, NC Jan 6, 2012
  •   5.0
      –   Larry D., Raleigh, NC Jan 3, 2012
  •   4.5
      –   Joseph S., Hillsborough, NC Jan 2, 2012
  •   5.0
      –   Lisa B., Chapel Hill, NC Dec 30, 2011
  •   5.0
    "Great experience. Made it worth it for me to fly into town to buy from Flow rather than local Mini dealer in Washington DC."   –   Olubukola A., Washington, DC Dec 29, 2011
  •   5.0
      –   James C., Raleigh, NC Dec 29, 2011
  •   5.0
      –   Jacquelynn W., Creedmoor, NC Dec 26, 2011
  •   5.0
      –   Frank C., Cary, NC Dec 26, 2011
  •   5.0
      –   Kyle *Donovan* T., Carrboro, NC Dec 22, 2011
  •   5.0
      –   William J., Durham, NC Dec 21, 2011
  •   5.0
      –   Heather B., Durham, NC Dec 21, 2011
  •   5.0
      –   Claude C., Winterville, NC Dec 20, 2011
  •   4.5
      –   MINI Owner, Raleigh, NC Dec 17, 2011
  •   5.0
    "My experience at Flow Mini Cooper was an exceptional one. I saw outstanding teamwork in the aid of my purchase. Steve being a mini owner himself was extremely helpful in sharing his personal experience with a Mini-Cooper. Overall I'm very please with my experience at the dealership and being a first time Mini owner.. thank you all...."   –   Robert G., New Bern, NC Dec 13, 2011
  •   5.0
      –   Richard U., Clayton, NC Dec 12, 2011
  •   4.0
      –   Nicholas M., Youngsville, NC Dec 8, 2011
  •   5.0
    "Michael Robinson is a gem among car salesmen and I am truly grateful that he stepped forward when I walked into the Flow Mini showroom two months ago. I was 'shopping' not buying, I explained, and he was all too happy to usher me around, share a test drive and more information about the Mini brand than I knew existed. After comparing other car brands on my list I was still sold on the Cooper Clubman. Michael went to work and found me a car, three states away. Unfortunately, it was sold by the time that dealer was contacted. But not to worry, Michael found me another car (with more options) even closer. With the car driven to Raleigh, Michael set about having it detailed and prepared for my arrival. When I walked up to my shiny new Cooper my heart was ready to burst. You see, I had been driving the same car for eleven years. Not only was I saying hello to my new vehicle, I was parting from my old one. Sooo sappy, I know. I had brought along a friend to pick up the car. Michael calmly waited through every squeal of delight as he walked us through the features of the car. EVERYONE who has seen my car is bowled over by it. I can't thank Michael enough for his diligence in finding me the color, the model and the features I wanted."   –   Denise P., Raleigh, NC Dec 7, 2011
  •   5.0
    "The car was delivered on time and everything about the car was thoroughly explained by our saleman. To date the car as performed as expected."   –   MINI Owner, Chocowinity, NC Nov 28, 2011
  •   5.0
      –   MINI Owner, Hillsborough, NC Nov 28, 2011
  •   5.0
    "James Reynolds was extremely helpful, from my first phone call to the dealership until I drove my new car off the lot."   –   MINI Owner, Goldsboro, NC Nov 27, 2011
  •   5.0
      –   Quenten G., Durham, NC Nov 21, 2011
Service Rating 4.5
  •   5.0
    "Everything went fine, everyone was polite and professional. It was done very fast, I was In-and-Out within a short period of time. Your follow up emails have also been a nice touch to a good experience. Thank you. However, I'm trusting Flow MINI to do everything without my having to check that everything was done to specs. I'm counting on your team being professional and pays attention to every detail."   –   Michael D., Pittsboro, NC Feb 16, 2012
  •   4.5
    "steven is great!"   –   Erika D., Raleigh, NC Feb 14, 2012
  •   5.0
    "I took my mini in for the complimentary fluid checks and car wash. While there I was told of a recall that had not been performed on my car. They did it right then. It's nice to know that Flow Mini has my back."   –   Beckwith G., Raleigh, NC Feb 14, 2012
  •   4.5
      –   Amber F., RALEIGH, NC Feb 12, 2012
  •   4.0
      –   MINI Owner, Mullins, SC Feb 11, 2012
  •   5.0
      –   Meredith M., Whitsett, NC Feb 10, 2012
  •   5.0
      –   MINI Owner, Durham, NC Feb 8, 2012
  •   5.0
    "After initially not being able to reproduce the issue, the techs did extra test drives until the issue was reproduced, the quickly solved the problems."   –   Marvin F., Clayton, NC Feb 8, 2012
  •   5.0
      –   Sandra W., Raleigh, NC Feb 8, 2012
  •   5.0
      –   Ruth B., Pittsboro, NC Feb 5, 2012
  •   5.0
    "Went smooth as clockwork. Like a well oiled machine. Everyone was pleasant and helpful, even at 7:30AM! Service took exactly as long as predicted by your service advisor."   –   MINI Owner, Youngsville, NC Feb 5, 2012
  •   5.0
    "getting a loaner car made the long trip to and from the mini dealership much easier."   –   Thomas R., Durham, NC Feb 5, 2012
  •   5.0
      –   Pheobe E., West End, NC Feb 4, 2012
  •   5.0
      –   Kimberly S., Chapel Hill, NC Feb 3, 2012
  •   4.0
      –   Christopher K., Cary, NC Feb 2, 2012
  •   4.0
      –   Paul J., Durham, NC Feb 2, 2012
  •   3.0
    "The problem with the car was not found. Now I have to bring my car in and let it sit over night."   –   MINI Owner, Durham, NC Feb 2, 2012
  •   4.5
      –   Virginia A., Washington, NC Feb 1, 2012
  •   5.0
      –   Julie C., Raleigh, NC Feb 1, 2012
  •   5.0
    "Excellent, quick and friendly service."   –   John T., WILMINGTON, NC Jan 30, 2012
  •   3.0
      –   John O., Morrisville, NC Jan 30, 2012
  •   4.0
      –   Tammy L., West End, NC Jan 29, 2012
  •   5.0
      –   Susan A., Rocky Mount, NC Jan 29, 2012
  •   4.5
      –   Craig S., Chapel Hill, NC Jan 29, 2012
  •   4.5
      –   MINI Owner, Chapel Hill, NC Jan 28, 2012
  •   5.0
    "Your religh store is truly fantastic. They are one of the reasons we bought our mini."   –   Douglas G., Fayetteville, NC Jan 27, 2012
  •   4.5
      –   MINI Owner, Raleigh, NC Jan 27, 2012
  •   5.0
      –   Michael C., , Jan 27, 2012
  •   4.5
    "Dropped off my car for annual maintenace/oil change, and when I came back it was ready and nice and clean - inside and out! It was a day at the spa for my MINI - fantastic!"   –   MINI Owner, Fayetteville, NC Jan 27, 2012
  •   5.0
    "The staff were very welcoming and the waiting area was very comfortable!"   –   Jessica J., Greenville, NC Jan 27, 2012
  •   4.5
      –   Elizabeth W., CARY, NC Jan 27, 2012
  •   5.0
      –   Alan D., Wilmington, NC Jan 25, 2012
  •   5.0
    "I don't always enjoy needing to come to get my car repaired (especially since it has less than 15000 miles on it). When I do, I know that the service center is always going to do a top notch job. True professionals."   –   John B., Raleigh, NC Jan 25, 2012
  •   4.5
      –   Alec C., Greenville, NC Jan 23, 2012
  •   4.0
      –   Kevin M., Franklinton, NC Jan 22, 2012
  •   4.5
      –   MINI Owner, Durham, NC Jan 21, 2012
  •   4.5
      –   MINI Owner, Cary, NC Jan 20, 2012
  •   5.0
      –   Lee H., Cary, NC Jan 20, 2012
  •   4.5
      –   Kat M., Durham, NC Jan 19, 2012
  •   5.0
    "Seamlessly in and out for my maintenance visit."   –   Joel K., Cary, NC Jan 18, 2012
  •   5.0
      –   Gillian H., Chapel Hill, NC Jan 16, 2012
  •   4.5
      –   MINI Owner, Raleigh, NC Jan 15, 2012
  •   4.5
    "Only took 4 trips - 2.5 hours one way - to get it corrected"   –   Sarah G., Havelock, NC Jan 15, 2012
  •   5.0
      –   Christopher T., Cary, NC Jan 13, 2012
  •   5.0
      –   MINI Owner, Burlington, NC Jan 12, 2012
  •   5.0
      –   Barbara H., Efland, NC Jan 11, 2012
  •   4.0
      –   MINI Owner, Raleigh, NC Jan 11, 2012
  •   5.0
      –   MINI Owner, Zebulon, NC Jan 10, 2012
  •   4.5
      –   Edward W., Durham, NC Jan 9, 2012
  •   5.0
      –   Jimmie K., Cary, NC Jan 8, 2012
  •   4.0
    "The service group provided great customer service. There is one item that was performed that will require a return visit as the item/condition remains (mechanical rattle/type sound behind speed odometer upon slowing down). The service techs found a "bulletin" concerning this item and believe it was repaired - it still remained following the service. I have planned to reschedule, but have not yet contacted Flow. Otherwise, the service experience was great and the staff do a great job."   –   John H., Raleigh, NC Jan 8, 2012
  •   4.5
      –   Robert G., Garner, NC Jan 7, 2012
  •   4.0
      –   Craig S., Apex, NC Jan 6, 2012
  •   5.0
    "Amazing service! Came in there to buy floor mats and was offered and got fluids and filters changed right then. They were all so nice to us and we really appreciated being treated so well. I will tell anyone that ask me about them how great they are. Thank you for everything and we really like the floor mats!"   –   Kay H., Newport, NC Jan 6, 2012
  •   4.0
      –   Ray L., Raleigh, NC Jan 6, 2012
  •   4.5
      –   Angela R., Raleigh, NC Jan 6, 2012
  •   5.0
      –   MINI Owner, Raleigh, NC Jan 6, 2012
  •   4.5
    "Very professional and helpful."   –   Trisha W., Raleigh, NC Jan 6, 2012
  •   3.5
      –   Larry D., Raleigh, NC Jan 3, 2012
  •   5.0
      –   Rori M., Raleigh, NC Jan 3, 2012
  •   4.0
      –   Greg W., Durham, NC Jan 3, 2012
  •   5.0
      –   Nancy M., Apex, NC Jan 3, 2012
  •   5.0
      –   Yvette M., Clayton, NC Jan 3, 2012
  •   4.5
    "The folks at Flow MINI Raleigh's Service Desk are awesome!"   –   MINI Owner, Cary, NC Jan 3, 2012
  •   4.5
    "As a first-time MINI owner of a used vehicle, it would have been nice to speak with the mechanic who worked on it for opinions and information."   –   Jeff A., Richlands, NC Jan 3, 2012
  •   4.5
      –   Chapman W., , Jan 3, 2012
  •   5.0
    "Thanks for working me in and quickly dealing with my problem. Great service!"   –   MINI Owner, Raleigh, NC Jan 2, 2012
  •   5.0
    "My service was done on time and completed earlier than expected. Staff was very friendly and nice."   –   MINI Owner, Wake Forest, NC Jan 1, 2012
  •   5.0
      –   Adele F., Raleigh, NC Dec 31, 2011
  •   4.5
      –   John D., Durham, NC Dec 31, 2011
  •   3.5
    "Everything went well, from scheduling the appointment to checking in to getting the work completed in the time they said it would take to perform the work. However, I did end up with a small scratch in the paint (see below)."   –   MINI Owner, Wilmington, NC Dec 31, 2011
  •   5.0
      –   Sally M., Chapel Hill, NC Dec 30, 2011
  •   4.5
    "I've always had a good experience when having my car serviced. They are always on time and I love that they wash my car each time as well!! That is outstanding!!!"   –   Karen M., Holly Springs, NC Dec 30, 2011
  •   4.5
      –   Gerald U., Chapel Hill, NC Dec 30, 2011
  •   4.0
      –   Joseph S., Hope Mills, NC Dec 30, 2011
  •   5.0
      –   Edward W., Raleigh, NC Dec 30, 2011
  •   5.0
    "Everyone I encountered was friendly, very professional, well-groomed and attentive."   –   Sara R., Clayton, NC Dec 30, 2011
  •   5.0
      –   Patrick G., DURHAM, NC Dec 29, 2011
  •   4.5
      –   MINI Owner, Fayetteville, NC Dec 28, 2011
  •   4.5
    "Service is always performed in a professional manner. Tey make sure you get the service you need and don't try to provide services you don't need."   –   Scott F., Tarboro, NC Dec 28, 2011
  •   3.0
    "I took my Mini in for a problem with my Sirius presets. This is the 3rd time I have taken it in for this and not only is it not fixed again, the service department said it was fixed. I guess they don't check their work!"   –   Karen L., Wilmington, NC Dec 27, 2011
  •   5.0
      –   Thomas W., Raleigh, NC Dec 27, 2011
  •   4.5
      –   MINI Owner, Wake Forest, NC Dec 27, 2011
  •   4.0
    "At no point was I ever asked if I had a concerns or issues with my car. I had to repeatedly say...I have a question, or this doesn't seem to be working properly, etc. The Mini Cooper is a unique vehicle and it is helpful to have a service person talk up the car...that is discuss what to expect, what can be done, or suggestions for the future."   –   MINI Owner, DURHAM, NC Dec 26, 2011
  •   5.0
    "Your staff did an awesome job and completely cooperative with my time crunch! Thank you!"   –   Laura E., Morrisville, NC Dec 22, 2011
  •   4.5
      –   ., , Dec 22, 2011
  •   4.5
      –   Charray J., Coats, NC Dec 18, 2011
  •   4.0
      –   Robert S., Goldsboro, NC Dec 16, 2011
  •   5.0
    "Great service experience. Was able to schedule quickly and very accommodating."   –   Jonathan S., Durham, NC Dec 14, 2011
  •   5.0
      –   Michelle N., Brodnax, VA Dec 14, 2011
  •   4.5
    "My only comment was that my email was entered into your system wrong even though I pointed out to the service writer that it was spelled wrong on the paperwork. Also, he told me that I would be contacted by telephone when the part for my mirror cover came in and i was contacted at the incorrect email address. I live in Wilmington and I was on a trip and was coming back through Raleigh on the 6th, which was the day that I was contacted at the incorrect email address. had I been contacted at the cellphone I provided, I could have stopped by and had the follow up work taken care of and now I have to make a special trip to Raleigh. Other than that, Steven was very courteous and helpful and the work was done very professionally and in a timely fashion."   –   Mary T., Wilmington, NC Dec 14, 2011
  •   4.0
      –   MINI Owner, Durham, NC Dec 13, 2011
  •   5.0
      –   MINI Owner, Cary, NC Dec 13, 2011
  •   5.0
    "Exceptional personnel, outstanding service"   –   MINI Owner, Pittsboro, NC Dec 12, 2011
  •   5.0
    "Not only was my car repaired in a timely manner, but it was washed and vacuumed when I picked it up."   –   Rebecca G., Raleigh, NC Dec 10, 2011
  •   1.0
    "Flow kept car for five weeks! Only performed half of what was expected. Don't know IF I'll ever go back"   –   MINI Owner, Garner, NC Dec 9, 2011
  •   4.5
    "Fit me in for a routine service with only one day's notice and the car was ready on time."   –   Mark H., Durham, NC Dec 9, 2011
  •   5.0
      –   Martha H., Apex, NC Dec 9, 2011
  •   2.0
      –   Kenneth M., Fayetteville, NC Dec 8, 2011
  •   5.0
      –   John G., Lakewood Ranch, FL Dec 8, 2011
  •   5.0
      –   Stephanie R., Apex, NC Dec 8, 2011
  •   5.0
      –   Siobhan N., Lillington, NC Dec 8, 2011
  •   4.5
      –   Debbie W., Clayton, NC Dec 6, 2011
  •   4.5
      –   Patricia M., Bath, NC Dec 5, 2011
  •   4.5
      –   MINI Owner, Chapel Hill, NC Dec 4, 2011
  •   5.0
      –   MINI Owner, , Dec 3, 2011
  •   5.0
      –   Thomas G., Rougemont, NC Dec 3, 2011
  •   5.0
      –   Cynthia C., Raleigh, NC Dec 2, 2011
  •   2.5
    "I was not satisfied with the issue regarding my clutch. The last time my car was serviced, Flow Mini brought the clutch issue to my attention; I didn't know about it. When I now brought my car in and the clutch is having issues, repair was denied because the clutch wasn't slipping at that particular moment. Very frustrating!"   –   MINI Owner, Creedmoor, NC Dec 2, 2011
  •   5.0
    "First (15K) Service. Warranty repair, oil leak fix, was needed and they were able to fix at the same time. I liked that they also wash your car, which was a pleasant surprise!"   –   Geoffrey O., Cary, NC Dec 2, 2011
  •   5.0
      –   Summer B., Raleigh, NC Dec 2, 2011
  •   5.0
      –   Kimberly R., Raleigh, NC Dec 2, 2011
  •   5.0
      –   Joe W., Cedar Grove, NC Nov 29, 2011
  •   5.0
      –   Caroline M., Raleigh, NC Nov 29, 2011
  •   5.0
    "fast and efficient service!"   –   Evelyn C., Raleigh, NC Nov 29, 2011
  •   4.5
    "Nice waiting area"   –   MINI Owner, Hampstead, NC Nov 28, 2011
  •   3.5
      –   Ronald T., Sanford, NC Nov 28, 2011
  •   4.5
      –   Joseph D., , Nov 28, 2011
  •   4.0
      –   Jessica B., Raleigh, NC Nov 28, 2011
  •   4.0
      –   MINI Owner, Hamptonville, NC Nov 28, 2011
  •   4.0
      –   MINI Owner, Wake Forest, NC Nov 28, 2011
  •   1.0
    "Did not solve my problem after two attempts on the same day. Then would not schedule appointment on the day after when I called because of their schedule. I understand the level of vehicles they must manage but not providing the extra effort after already trying to fix my problem was in my opinion a fundamental flaw. I had to drive all the way to Winston Salem that day which knew of my problem fixed it in less than a hour. 2 days wasted of my time on this problem."   –   John W., Angier, NC Nov 26, 2011
  •   5.0
      –   Michael K., Wake Forest, NC Nov 25, 2011
Flow MINI of Raleigh 5600 Capital Boulevard Raleigh , NC 27616 Sales: (919) 876-4580